Shipping policy

At Kindizi, we want every customer to receive their order safely, in perfect condition, and within a reasonable timeframe. Please review the information below regarding order processing, delivery estimates, tracking, and international shipping.

📦 ORDER PROCESSING TIME

All orders are processed within 1–3 business days, excluding weekends and public holidays.

Once your order has been shipped, you will receive a confirmation email containing your tracking number and a link to track your package.

🚚 ESTIMATED DELIVERY TIME

After your order has been processed, delivery typically takes an additional 6–12 business days, depending on your location and the shipping method selected at checkout.

In total, please allow 7–15 business days from order date to delivery.

Delivery estimates are not guaranteed and may be affected by circumstances beyond our control, including:

- Customs inspections
- Carrier or postal service delays
- Severe weather conditions
- Incorrect or incomplete address information
- High shipping volumes during holidays or promotional periods

We recommend placing your order well in advance when purchasing for a specific date or occasion — for seasonal or holiday items, order early to comfortably account for the full 7–15 business day window.

💰 SHIPPING COSTS

Shipping costs are calculated at checkout based on your delivery address and the shipping option selected.

Any available shipping methods and estimated delivery times will be displayed before you complete your purchase.

🔍 TRACKING YOUR ORDER

Once your order has been dispatched, you will receive an email containing your tracking number and a direct tracking link.

Please allow up to 24 hours for the carrier's tracking system to update after receiving the shipping confirmation.

📬 LOST OR DELAYED SHIPMENTS

If your order is significantly delayed or appears to be lost in transit, please contact our support team at support@kindizi.com.

Please include your order number and tracking information so our team can investigate the shipment and assist you as quickly as possible.

🏠 SHIPPING ADDRESS ACCURACY

Please make sure your shipping address is complete and accurate before completing your order.

Kindizi is not responsible for packages that are lost, delayed, returned, or delivered incorrectly because of inaccurate or incomplete address information provided by the customer.

In case you notice an error in your address, contact us immediately at support@kindizi.com. We cannot guarantee that changes can be made after an order has been processed or shipped.

Additional shipping charges may apply when an order must be resent because of an incorrect or incomplete address.

📦 RETURNED OR UNCLAIMED PACKAGES

Packages returned to us because of an incorrect address, failed delivery attempt, refusal, or failure to collect the package may require an additional shipping payment before they can be resent.

Original shipping fees are non-refundable.

🌍 INTERNATIONAL SHIPPING

We ship worldwide. International orders may be subject to customs fees, import taxes, duties, or other charges imposed by the destination country.

These charges are not included in the product or shipping price and are the responsibility of the recipient.

Kindizi does not control customs charges and cannot predict their amount. International delivery times may also vary depending on the destination, customs clearance, and local postal services — some destinations outside our core markets (UK, Ireland, Denmark, Norway) may take longer than the estimate above.

💛 FINAL NOTES

Thank you for choosing Kindizi.

For questions regarding your order or shipment, please contact us at support@kindizi.com — we are always happy to help.