At Kindizi, we care about the quality of our products and your overall shopping experience. If something doesn't go as expected, please review our return and refund policy below.

🎲 About Mystery/Blind Box Items

Kindizi sells mystery blind box products. Each unit contains one randomly selected variant from the full collector set shown on the product page. Receiving a different variant than the one you may have hoped for is expected and intended — it is not considered a defective, damaged, or incorrect item, and is not eligible for return or refund on that basis alone. Bundles of 3 or more units are guaranteed to contain no duplicate variants.

🔁 Returns & Exchanges – 14-Day Window

If you wish to return an item, please contact us within 14 days of receiving your order.

Once your return request has been approved, we will provide you with the return instructions and, if applicable, the return address.

✅ Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or is genuinely incorrect (for example, missing items from your order), please contact us within 14 days of delivery at support@kindizi.com with:

• Your order number
• Clear photos or videos showing the issue
• A description of the problem

For most damaged, defective, or incorrect claims, photo or video evidence is sufficient — we typically do not require you to physically return the item. Once reviewed and confirmed, Kindizi will offer a replacement or refund, depending on the circumstances. If a physical return is required in a specific case, Kindizi will cover the reasonable return shipping costs.

💬 Change of Mind or Dissatisfaction

If you wish to return your order because you have changed your mind, no longer want the product, ordered the wrong item, or are otherwise dissatisfied with your purchase (for reasons unrelated to a defect or mystery-box variant), the following conditions apply:

• You must contact us within 14 days of receiving your order
• The item must be unused and returned in its original condition and packaging
• The customer is responsible for all return shipping costs
• Kindizi does not provide prepaid return labels for change-of-mind returns
• The item must be sent using a trackable shipping service, to the return address provided by our support team by email
• Once the returned item has been received and inspected, the applicable refund will be processed

Please note: Return shipping costs are the responsibility of the customer for change-of-mind returns. These costs are not reimbursed by Kindizi.

📦 Return Address

For security and processing purposes, we do not publicly display our return warehouse address.

Once your return request has been approved, our support team will provide you with the appropriate return address and detailed instructions by email.

Please do not send any items to the sender address shown on your original package unless instructed to do so by our support team.

📩 How to Request a Return or Exchange

Please contact us at support@kindizi.com with:

• Your order number
• The reason for your return
• Photos or videos, if applicable

Our support team will review your request and provide you with the appropriate instructions, usually within 24 hours.

⏰ Important Information

• Return requests must be submitted within 14 days of delivery
• Receiving a different mystery-box variant than hoped for is not grounds for a return
• Customers are responsible for return shipping costs for change-of-mind returns
• We strongly recommend using a tracked shipping service for any physical return
• Kindizi is not responsible for returned packages that are lost or damaged in transit when the customer has arranged the return shipping
• Refunds are processed after the returned item has been received and inspected (where a physical return applies)
• Items returned used, damaged, or materially different from their original condition may be subject to applicable deductions where permitted by law
• Original delivery charges are refunded only where required by applicable consumer law

💳 Refunds

Once your return has been approved (and, where applicable, received and inspected), we will process the applicable refund to your original payment method.

Depending on your payment provider, it may take additional time for the refunded amount to appear in your account.

🧡 Final Notes

Our return policy is designed to provide a straightforward, fair process for everyone. If you have any questions regarding a return or refund, please contact us at support@kindizi.com.

Thank you for choosing Kindizi.